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Shipping & Returns

Shipping Information

 Free Shipping on Orders of $69 or more (before taxes and shipping) almost everywhere in Canada.*

CAD $18.95 Flat-rate shipping to anywhere in the 48 contiguous US states.

International Shipping - We do NOT ship outside the U.S. and Canada.

  • *Excludes Canada's three territories and remote locations. (See "Remote Locations" section below.)
  • Offer limited to web and telephone orders shipped Expedited Parcel Post within Canada.
  • Under these amounts, shipping costs is $8.95 in Canada, and $18.95 in the continental USA
  • Free shipping is automatically calculated during your checkout.
  • Free shipping does not apply to international orders; international shipping is charged at the actual rate.
  • Gift cards and taxes do not count toward order total for free shipping eligibility.
  • Orders must meet Canada Post's size and weight requirements (no dimension greater than 1 metre, weight less than 30kgs) so oversize items will not usually qualify for free shipping.
  • Hazardous goods shipments are not eligible for free shipping.
  • Orders may qualify for additional shipping charges depending on the size and bulk of the order. Customers will always be contacted before any such charge is added.


 Shipping within Canada

Orders are sent via Expedited Parcel Post unless otherwise specified. Orders are insured in case of damage or loss. Applicable provincial and federal taxes are applied when your order is processed according to where the item will be shipped. Most orders are shipped from Toronto, ON and take one business day to process, in addition to the delivery times shown. Isolated and rural areas may take longer.

Orders are usually shipped on same day they are received. If you order before 12:30pm EST your order will usually leave the same day. In Canada delivery time is 1-3 business days in Ontario and Quebec, and 2-5 business days in the West and the East. Canadian orders are shipped by Canada Post Expedited Parcel.

*Please note that orders shipped to the Yukon, NorthWest Territories, Nunavut and parts of Newfoundland & Labrador may carry an additional shipping charge. Shipping costs is automatically calculated during your checkout.

* Delivery times are approximate and based on information provided by Canada Post. Canada Post might delay shipping which is beyond AAAVitamins.com control.

* Certain products or orders are too large, fragile and / or heavy to be shipped by our standard methods. We will let you know if your order requires extra freight. A ground door-to-door service for larger items and hazardous goods is also available – some restrictions apply.


Taxes

For delivery in Ontario, the 13% Harmonized Sales Tax (HST) will apply to most purchases from AAAVitamins.com, including Shipping/Handling charges. On certain specific items, such as books, HST of 5% will apply.

For delivery outside of Ontario, the Federal Tax (ie. HST or GST) applicable to that province will be charged. The Product Detail page will clearly indicate the applicable tax status.

Delivered To

Federal Tax

Nova Scotia15%
New Brunswick13%
Newfoundland13%
Ontario13%
British Columbia5%
Alberta5%
Manitoba5%
North West Territories5%
Nunavut5%
Prince Edward Island5%
Quebec5%
Saskatchewan5%
Yukon5%


 Shipping to the USA

Orders sent to the USA are shipped by Xpresspost. Orders shipped to the USA are not charged Canadian taxes; however, all orders pass through customs and are subject to import duties,taxes, and custom processing fees. A customs invoice will arrive with your parcel or may follow in the mail. Recipients are responsible for paying these additional fees.

AAAVitamins.com is unable to provide estimates for customs fees. Check with your local customs office for more information.

In the US delivery time is 7-12 business days. US orders are shipped by insured airmail or surface. Tracking does not apply to these shipping methods.

Method

Weight

Rate

Delivery

Expedited Parcel™ - USA

0.1kg~ 1.5kg $18.95 7-12 business days
Weight over 1.5kg Actual rate 7-12 business days

Xpresspost™ - USA

$32.99 4-10 business days

Certain products or orders are too large, fragile and/or heavy to be shipped by our standard methods. We will let you know if your order requires extra freight. A ground door-to-door service for larger items and hazardous goods is also available – some restrictions apply.

*Some USA orders may carry an additional shipping charge. Shipping costs is automatically calculated during your checkout.


 International Shipping

We do NOT ship outside the U.S. and Canada.


Incorrect Shipping Address

In the case where an incorrect shipping address was provided by the customer for the order which results in an unsuccessful delivery, the customer is responsible for the shipping charge incurred for the delivery, as well as the shipping cost charged to by the carrier for the return delivery. Please note that while we try our best to catch error in delivery addresses before the package is shipped, neither Canada Post or AAAVitamins.com is responsible for correcting an incorrect delivery address and it is the sole responsibility of the customer to ensure the delivery address provided is correct and deliverable by Canada Post. A deliverable address by Canada Post refers to the correct combination of Street #, Street name, unit of PO Box #(if applicable), City, Province and postal code.

AAAVitamins.com reserves the right to review and adjust the shipping charge assessed for an order, should an incorrect address was provided during order check out which results in a wrong shipping charge being assessed.


Unclaimed Packages

Canada Post will usually make up to 2 attempts to deliver your package to your door. If no one is home to receive the package at both attempts, a final pick-up notice will be left at your door or mail box to notify of the location of postal office to pick-up the package. You have up to 15 days to pick-up your package from the postal station after the first attempt. If after 15 days the package is still left unclaimed at the postal station, Canada Post will ship the unclaimed package back to us. Please note that it is the responsibility of the customer to pickup the package from the postal station within the holding period. In the case where the package is left unclaimed and is shipped back to us by Canada Post, the customer is responsible for the shipping charge incurred for the delivery, as well as the shipping cost charged to AAAVitamins.com by the carrier for the return delivery.


Shipping Restrictions

Shipping restrictions may apply to certain products and destinations. These restrictions include regional distribution agreements, hazardous or over-sized products, and complexity in exporting some items.

All quoted shipping charges are subject to review. If we cannot deliver your order at the quoted price, we will contact you to review alternatives or re-confirm that the revised shipping charge is acceptable to the customer.


Remote Locations

AAAVitamins.com charges the following shipping charges on orders to remote locations:

  • $100 shipping for orders under $200
  • $250 shipping for orders between $200 and $499.99
  • $350 shipping for orders under $500 and $699.99
  • $500 shipping for orders between $700 and $999.99
  • $1000 shipping for orders $1000 or over

Orders may qualify for additional shipping charges depending on the size and bulk of the order. Customers will always be contacted before any such charge is added.

*Most remote locations are locations that Canada Post calls Air Stage Locations - places where mail must be airlifted for more than six (6) months of the year.
Click here to view all postal codes and communities that are classified as Air Stage Locations by Canada Post.

AAAVitamins.com is currently unable to accept returns from remote locations. If you have a problem with your order, please respond to any of your order update emails or contact us at admin@aaavitamins.com. Our customer care team will be happy to help.

Customers in remote locations can contact our customer care team to learn more about our policies. AAAVitamins.com strives to offer the best service possible for our customers in remote areas.


Return Policy

At AAAVitamins.com, we want you to be absolutely satisfied with the items you receive. If you are unhappy with any item and wish to return it, we can help! If you are unsatisfied with an item you received, you may initiate a return within 30 calendar days from the purchase date.

Returning Unopened products with us is as easy as 1 2 3:

STEP 1: Initiate Return

  • Login to your AAAVitamins.com account with your username and password
  • Go to Return Items
  • View the order with the items you wish you return and click Return Items
  • In the drop down menu, choose the quantity you wish to return for each item being returned
  • Fill out the return details and submit your Return Request
  • A AAAVitamins.com Client Care Agent will respond to your return request within 24 hours

STEP 2: Send Items to Us

Ship returned items to:
AAAVitamins.com
931 - 250 Rexdale Blvd.
Toronto, ON. M9W 1R2
Canada

STEP 3: Receive Your Refund or Exchange

  1. Exchanges: Item(s) will be shipped out within 24 hours of receiving the returned item(s)
  2. Refunds: A full refund is issued within 72 hours of receiving the returned item(s).
  3. All eligible refunds are subject to a 15% restocking fee.
  4. The cost of shipping is non-refundable.

Not Satisfied?

If you have found any of the products that you have purchased from AAAVitamins.com unsatisfactory, please let us know and we will be happy to provide a full refund for you.

Don't have a AAAVitamins.com Account? No problem! Give us a call at 1-866-883-4776 or email us at admin@aaavitamins.com.